Last updated: October 17, 2026
Returns are accepted
We accept returns within 30 days of delivery. To be eligible, the item must be in the same condition you received it, unused since delivery, with everything it came with, including its Certificate of Authenticity and any accessories, padlock, key, strap or dust bag. You will also need proof of purchase (your order confirmation email).
To start a return, email contact@rezaria.shop with your order number and the lot number of the piece.
Lifetime authenticity guarantee
If a bag bought from Rezaria is ever found not to be authentic, we will refund you, at any time. Contact us with your order number and the details, and we will take it from there.
If your order never arrives
If tracking shows no movement for an extended period or your order never arrives, contact us at contact@rezaria.shop within 30 days of the expected delivery date. We will either reship your order or issue a full refund to your original payment method.
If your order arrives damaged
Please inspect your order on arrival. If an item is damaged in transit, email photographs of the item and its packaging to contact@rezaria.shop within 48 hours of delivery. We will send a replacement where one exists or issue a refund to your original payment method, at no extra cost to you.
Refunds
Once we receive and inspect your return, we will email you to confirm whether it is approved. Approved refunds are issued to your original payment method within 5–10 business days of us receiving the item. Your bank or card provider may take a few extra days to show it.